Shipping Policy
Shipping Areas
Topmarine ships products to all Canadian provinces and territories. At this time, we only ship to addresses located within Canada.
Shipping Charges
Shipping charges are calculated based on the weight of the products in your order.
The applicable shipping fees are calculated and included during checkout before the order is completed.
While every effort is made to ensure that shipping fees are accurate, Topmarine reserves the right to cancel any order if the shipping charges have been calculated incorrectly or are insufficient due to a system, pricing, product-weight, destination, or carrier error.
If this occurs, the customer will be contacted. Topmarine may offer the option to pay the corrected shipping amount or cancel the order. If the order is cancelled after payment has been processed, a full refund will be issued.
Order Processing
Orders are generally processed within our regular business hours. Processing times may vary depending on product availability, order volume, holidays, weather conditions, or other circumstances beyond our control.
An order is not considered shipped until it has been transferred to the applicable carrier.
Topmarine reserves the right to contact the customer to verify order details, shipping information, or payment information before processing an order.
Delivery Times
Delivery times shown or provided are estimates only and are not guaranteed.
Delivery times may vary depending on the shipping destination, carrier, weather conditions, seasonal demand, remote location, service interruptions, or other circumstances beyond the control of Topmarine.
Topmarine is not responsible for carrier delays once an order has been shipped.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Topmarine is not responsible for delays, failed deliveries, lost shipments, or additional charges caused by an incorrect or incomplete address supplied by the customer.
Changes to a shipping address may not be possible after an order has been processed or shipped.
Undeliverable or Returned Orders
If an order is returned to Topmarine because of an incorrect address, refused delivery, missed delivery, unclaimed shipment, or another issue outside our control, the customer may be responsible for all return and reshipping costs.
Original shipping fees may be non-refundable.
The order may be reshipped once the customer confirms the correct address and pays any applicable additional shipping charges.
Remote Areas
Additional shipping charges or longer delivery times may apply to remote, rural, northern, or difficult-to-access locations.
In some cases, the shipping amount calculated during checkout may not fully reflect the carrier’s actual cost for delivery to a remote area.
Topmarine reserves the right to contact the customer with a corrected shipping amount before processing the order. The customer may accept the additional charge or cancel the order for a full refund.
Lost Packages
If a shipment appears to be lost, the customer should contact Topmarine as soon as possible.
Topmarine may open an investigation with the shipping carrier. Carrier investigations may take several business days or longer to complete.
Refunds, replacements, or credits for lost shipments will only be considered after the carrier has completed its investigation and confirmed the shipment as lost.
Topmarine is not responsible for packages marked as delivered by the carrier. Customers should first check the delivery location, mailbox, building entrance, household members, neighbours, and any delivery notice left by the carrier.
Damaged Shipments
Customers should inspect their order as soon as it is delivered.
Any visible damage to the package should be reported to the carrier at the time of delivery whenever possible.
Damaged products must be reported to Topmarine promptly after delivery. Customers may be required to provide:
- The order number
- Photographs of the damaged product
- Photographs of the shipping box
- Photographs of the shipping label
- Photographs of the internal packaging
Customers should keep all original packaging materials until the claim has been reviewed.
Topmarine may arrange a replacement, refund, repair, or carrier claim depending on the circumstances and product availability.
Split Shipments
Orders containing multiple products may be shipped separately.
Separate shipments may arrive on different dates and may have different tracking numbers. Additional charges will not be applied unless approved by the customer.
Tracking Information
Tracking information will be provided when available.
Tracking updates are supplied by the shipping carrier and may take time to appear after the shipment has been created.
Topmarine cannot guarantee the accuracy or frequency of carrier tracking updates.
Delivery Responsibility
The customer is responsible for ensuring that someone is available to receive the shipment when required.
Some shipments may require a signature upon delivery.
Once a shipment has been confirmed as delivered by the carrier, responsibility for the package transfers to the customer, except where otherwise required by applicable law.
Order Cancellation
Orders may only be cancelled before they have been processed or shipped.
Once an order has been transferred to the carrier, it cannot normally be cancelled and may instead be subject to Topmarine’s return policy.
Topmarine reserves the right to cancel an order because of product availability, payment issues, suspected fraud, incorrect pricing, incorrect shipping charges, carrier limitations, or errors in product information.
Contact Us
For questions regarding shipping, delivery, damaged products, or lost packages, please contact Topmarine customer service and include your order number.