Return Policy

Return Eligibility

Items purchased from Topmarine may be returned for a refund within 15 days of the shipment date.

To be eligible for a return, products must:

• Be in their original condition.
• Be returned with all original packaging, manuals, accessories, and components.
• Be free from damage caused after delivery.
• Not have been assembled, installed, used, modified, or rented.

Returns that do not meet these conditions may be refused or subject to a reduced refund at Topmarine’s discretion.

Return Authorization

All returns require prior authorization from Topmarine.

Before returning any merchandise, customers must complete the Return Authorization Request Form.

Returns received without prior authorization may be refused or returned to the sender at the customer’s expense.

Damaged or Defective Products

If your order arrives damaged or defective, please contact Topmarine as soon as possible.

Customers may be required to provide:

• Order number
• Description of the issue
• Photographs of the product
• Photographs of the packaging
• Photographs of the shipping label

Damaged or defective merchandise must be reviewed and approved by Topmarine before it is returned.

Refunds

Approved returns will be refunded for the purchase price of the merchandise only.

Original shipping charges are non-refundable unless the return is the result of an error by Topmarine or a confirmed defective product.

Unless otherwise specified, approved returns are subject to a 10% restocking fee, which will be deducted from the refund.

Refunds will be issued using the original payment method whenever possible after the returned merchandise has been received and inspected.

Please allow several business days for the refund to appear on your account after it has been processed.

Return Shipping

Customers are responsible for all return shipping costs unless otherwise agreed to in writing by Topmarine.

Products must be packaged securely to prevent damage during transit.

Topmarine strongly recommends using a shipping service that provides:

• Tracking
• Insurance
• Delivery confirmation

Customers are responsible for the returned merchandise until it is received by Topmarine.

Topmarine is not responsible for merchandise lost, stolen, or damaged while being returned.

Non-Returnable Items

The following items cannot be returned unless they are defective or shipped in error:

• Products that have been assembled, installed, or used.
• Special-order or custom-made products.
• Clearance, final sale, or discontinued items.
• Products returned without all original parts, accessories, or packaging.
• Products damaged through misuse, improper installation, neglect, accident, or unauthorized modification.

Incorrect Orders

If you receive the wrong product due to an error by Topmarine, please contact us promptly.

Topmarine will arrange the appropriate solution, which may include replacement, exchange, or refund.

Refused Shipments

Orders refused upon delivery or returned because of an incorrect shipping address or failure to claim the shipment may be subject to return shipping charges, carrier fees, and the applicable restocking fee.

These charges will be deducted from any refund issued.

Exchanges

At this time, Topmarine does not offer direct product exchanges.

If you require a different product, please return the eligible item in accordance with this policy and place a new order.

Right to Refuse Returns

Topmarine reserves the right to refuse any return that does not comply with this Return Policy or that appears to be fraudulent, abusive, or inconsistent with normal consumer use.

Contact Us

To request a Return Authorization or if you have questions regarding a return, please contact Topmarine customer service and include your order number whenever possible.